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How to manage your paid subscription in Rayyan

  • Updated

Before you beginSubscriptions must be managed through the same platform where they were originally purchased — Rayyan web, Apple App Store, or Google Play. If you are unsure where you subscribed, check your billing emails or your app store subscription settings before making any changes.

 

1. Identify where your subscription was purchased

Your first step before any subscription change is confirming your purchase platform. This determines where the change must be made.

  • Rayyan web — manage through your Rayyan account billing settings
  • Apple App Store — manage through your Apple ID subscription settings
  • Google Play — manage through your Google Play subscription settings
Common issue Attempting to cancel or modify a subscription from the wrong platform is one of the most frequent reasons a cancellation appears not to go through. Always act from the platform where you originally subscribed.

2. Upgrade your plan

If you need additional features, more collaborators, or broader review management capabilities, you can upgrade your current paid plan.

  1. Open your Rayyan account or the platform where you purchased the subscription
  2. Go to your subscription or billing settings
  3. Review the available plan options and select the one that fits your needs
  4. Confirm the change
Note If your subscription was purchased through Apple or Google Play, plan upgrades must be completed through those platforms directly, not through the Rayyan website.

3. Downgrade your plan

If your current plan includes more than you need, you can request a downgrade to a lower paid tier. Downgrades take effect at the end of your current billing cycle — they do not apply mid-cycle and partial refunds are not available.

  1. Open your billing or subscription settings on the purchase platform
  2. Check whether a lower paid plan is available
  3. Select the downgrade option and confirm
Important Downgrades are effective at the end of your current billing cycle. Mid-cycle downgrades are not supported and no partial refunds are issued for the remaining period. You will retain access to your current plan's features until the cycle ends.

4. Cancel your subscription

Follow the steps for the platform where you originally subscribed.

Rayyan web
  1. Sign in to your Rayyan account
  2. Click your avatar icon in the top right corner
  3. From the dropdown menu, click Your Subscription
  4. In the membership portal, click Subscriptions from the left-hand menu
  5. Make sure you are viewing your Active subscription
  6. Click on the subscription to open it
  7. Click the ... menu and select Cancel
Apple App Store
  1. Open your Apple subscription settings
  2. Find your Rayyan subscription
  3. Tap Cancel Subscription
  4. Confirm the cancellation
Google Play
  1. Open Google Play subscriptions
  2. Find your Rayyan subscription
  3. Tap Cancel Subscription
  4. Follow the confirmation steps
Important — deleting the app does not cancel your subscription Removing the Rayyan app from your device does not stop billing. You must complete cancellation through the correct platform to avoid being charged in the next billing cycle.

5. What to do before you cancel

Taking a few minutes before canceling can prevent workflow disruptions and protect your team's access to ongoing review work.

Review your active work

  • Check any reviews you own or co-manage
  • Note which features in your current plan those reviews depend on
  • Consider whether reviews need to be completed or handed off before your plan changes

Review your team's access

  • Check team member roles and collaboration permissions
  • If another member should take over ownership of an ongoing review, request our support team to assist in transferring that review before canceling

6. What happens after cancellation

Your paid subscription remains active until the end of your current billing period. Once that period ends, your account moves to a lower-access state based on your plan rules.

This affects:

  • Access to paid features
  • Collaboration permissions and team member visibility
  • Review management and ownership controls
  • Certain workflow options only available on paid plans
Note Cancellation does not mean immediate loss of access. You retain paid features until the billing period ends. Plan accordingly if you have active deadlines.

7. If something does not go as expected

If your cancellation or upgrade does not reflect within 24 hours, or if you are charged after completing a cancellation, contact Rayyan Support with the following:

  • The platform you used to manage the subscription (web, Apple, or Google Play)
  • The date you made the change
  • A screenshot or confirmation email if available
For Apple or Google Play billing issues Rayyan Support cannot process refunds for subscriptions purchased through Apple or Google Play. Those must be requested directly through the respective platform's support or refund process.
Key reminders
  • Always manage your subscription from the platform where it was originally purchased
  • Deleting the app does not cancel billing
  • Cancellation takes effect at the end of your billing period, not immediately
  • Transfer review ownership and team access before canceling to avoid disruptions
  • If something goes wrong, contact support within 24 hours with your platform details

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