I purchased a seat but can’t invite a collaborator — why?

Purchasing a seat does not automatically add a collaborator.

In individual subscriptions, seats are assigned through review collaboration, not from a seat management page.

Common Reason

A seat may already be in use.

If you previously invited a member as a Collaborator to any of your reviews — active or archived — that member is already occupying a seat.

What to Do

1. Open each review you own (active and archived)

2. Review the list of collaborators

3. Remove the collaborator or change their role to Reviewer or Viewer

Once a seat is freed, you can invite a new collaborator.

Additional Checks

• Ensure you are inviting the user to a review you own

• The user must be added as a Collaborator, not a Reviewer or Viewer

• If your free role limit has been reached, you will need to:

  • Purchase additional paid seats, or

  • Upgrade to an institutional subscription

Seats apply per review and are activated only when a collaborator is added.