Trouble Accessing a Shared Review

Have you been invited to a review but can’t find it on your Rayyan dashboard? Don’t worry — let’s walk through what’s likely going on and how to get you back on track. 

✅ Step 1: Did You Already Have a Rayyan Account?

If you already had a Rayyan account before the invite, and the invitation was sent to your registered email:

➡️ The shared review should appear automatically under the Active Reviews section on your homepage as soon as you log in.

💌 Step 2: You Didn’t Have a Rayyan Account Before?

No problem! If you got invited but hadn’t signed up yet, here’s what happens:

• Rayyan automatically creates an account using the email that received the invitation.

• You’ll get a confirmation email prompting you to complete your account setup.

• Once you finish setting up the account and log in with that email, the shared review will be waiting for you right on your homepage under Active Reviews.

🔍 Still Can’t Find the Review?

If it’s not showing up:

• Double-check the email address used to send the invite.

• Try searching under your Archived Reviews.

• Make sure you’ve fully set up your Rayyan account (especially if this is your first time using it).

• Try logging in using the magic link from the invitation email again.

💬 Still Need Help?

We’re here for you. Submit a support ticket and we’ll assist you personally.

And don’t forget to follow us on Twitter @rayyanapp for updates, tips, and tricks!