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How to Manage Your Rayyan Subscription

  • Updated

Before you begin Subscriptions must be managed through the same platform where they were originally purchased — Rayyan web, Apple App Store, or Google Play. If you are unsure where you subscribed, check your billing emails or app store subscription settings before making any changes.

Identify where your subscription was purchased

  • Rayyan web — manage through your Rayyan account billing settings
  • Apple App Store — manage through your Apple ID subscription settings
  • Google Play — manage through your Google Play subscription settings
Common issue Attempting to cancel or modify a subscription from the wrong platform is the most common reason changes don't go through. Always act from the platform where you originally subscribed.

How to upgrade your plan

Rayyan web

  1. Sign in to your Rayyan account and access this url: https://new.rayyan.ai/upgrade 
  2. Select the plan you want to upgrade to
  3. Review the prorated amount due and confirm the change. Your new plan activates immediately

Mobile app

  1. Open the Rayyan app and go to Memberships.
  2. Select Upgrade and choose the plan you want.
  3. Confirm the change through your App Store or Google Play account.
Note You will be charged a prorated amount for the remainder of your current billing cycle when upgrading mid-cycle.

How to downgrade your plan

Downgrades take effect at the end of your current billing cycle — not immediately, and no partial refunds are issued for the remaining period. You retain access to your current plan's features until the cycle ends.

  1. Open your billing or subscription settings on the purchase platform.
  2. Select a lower plan and confirm.

How to cancel your subscription

Rayyan web

  1. Sign in to your Rayyan account and click your avatar in the top right.
  2. From the dropdown, select your name.
  3. In Account Details, click Manage Membership.
  4. Click Cancel Subscription and confirm cancellation at the end of your current billing term.
Note If you don't see the Cancel option or encounter an issue, contact Rayyan Support.

Apple App Store

  1. Open your Apple subscription settings.
  2. Find your Rayyan subscription and tap Cancel Subscription.
  3. Confirm the cancellation.

Google Play

  1. Open Google Play subscriptions.
  2. Find your Rayyan subscription and tap Cancel Subscription.
  3. Follow the confirmation steps.
Important Deleting the Rayyan app does not cancel your subscription. You must cancel through the correct platform to stop billing.

Before you cancel

Review your active work

  • Check any reviews you own or co-manage
  • Note which features your reviews depend on — these will become unavailable when your plan ends
  • Consider whether reviews need to be completed or handed off before your plan changes

Review your team's access

  • Check team member roles and collaboration permissions
  • If another member should take over ownership of a review, contact Rayyan Support to assist with the transfer before canceling

What happens after cancellation

Your subscription remains active until the end of your current billing period. Once it ends, your account moves to the free plan. For a full breakdown of what changes, see What Happens After I Cancel My Subscription?

Note Cancellation does not mean immediate loss of access. You retain access to your plan's features until the billing period ends.

If something does not go as expected

If your cancellation or upgrade does not reflect within 24 hours contact Rayyan Support with the following:

  • The platform you used (web, Apple, or Google Play)
  • The date you made the change
  • A screenshot or confirmation email if available
Apple or Google Play billing issues For billing issues with subscriptions purchased through Apple or Google Play, contact Apple or Google support directly — Rayyan does not have access to those transactions.

 

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