Vanessa Godoy

1. Community
2. Questions & Discussions
3. Removal of reasons in drop down menu

Hi Merryll-Anne, Reasons stay in the list as long as they're applied to at least one article, so to clear one out: turn Blind Mode off, set the filter to All Articles, select the reason under Exclu...

• Vanessa Godoy
• September 10, 2026 19:22
• 0 votes

1. Community
2. Questions & Discussions
3. How can reviewers know that an article has already been voted on without turning off blind mode?

Hi Sanaz, Great question! Here's how this works in Rayyan: Seeing if an article already has a decision (without breaking Blind Mode): With Blind Mode on, each reviewer only sees their own decisions...

• Vanessa Godoy
• September 10, 2026 19:12
• 0 votes

1. Community
2. Questions & Discussions
3. Customers in service industries in low- and middle-income countries

Hi Samuel, Thank you for reaching out via the community! For us to investigate this further and help you access the review, please submit a support ticket directly through our Help Center at https:...

• Vanessa Godoy
• June 22, 2026 22:43
• 0 votes

1. Community
2. Questions & Discussions
3. Unable to Import Any References into Rayyan

Hi everyone, Thank you for sharing this. Rayyan is currently undergoing platform maintenance, which may affect uploads and imports. Our team is working to restore normal operation as soon as possib...

• Vanessa Godoy
• November 05, 2026 16:41
• -2 votes