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Unable to Import Any References into Rayyan

Faisal Abusharkh

Dear Rayyan Support Team,

I am experiencing a persistent issue when importing references into my systematic review.

Every upload fails with the error message "Unexpected error occurred while uploading 1 files."

I have tried RIS files from multiple databases, re-exported the files using EndNote, and even downloaded and uploaded the official sample RIS file provided on your website. Unfortunately, the same error appears every time.

This suggests that the issue may not be related to my files.

Could you please investigate this issue and help me resolve it? I am currently unable to import any references or proceed with my systematic review.

Thank you for your assistance.

Best regards,

6

Comments

12 comments

Date Votes
  • Official comment
    Vanessa Godoy
    Community moderator

    Hi Faisal,

    Thank you for sharing this. Our technical team is already looking into the issue, and we are in contact with you through your support request.

    Thanks on behalf of the Rayyan Community

  • Faisal Abusharkh

    Could you please look into this issue and help us resolve it as soon as possible? We have been experiencing this problem for quite some time, and it is preventing us from using the platform. We would really appreciate your help in finding a solution. Thank you!

    0
  • Pamela Swan

    Has this been resolved? I'm also experiencing this issue. I'm getting a "Network Error" message telling me that I'm "Offline" despite being connected to the internet. I've tried multiple wifi networks, multiple browsers, cleared cache and cookies, reloaded Rayyan, and logged in and out. Nothing has worked, which leads me to believe the problem is with Rayyan. I would appreciate help resolving this issue!

    2
  • Patrick Kenny

    Please let us know when this is resolved!

    0
  • Sarah Kirby

    Hi, does anyone know if there’s an alternative to Rayyan? I’ve been trying to import all day and it seems this issue has been ongoing for a long time from the thread and I don’t have the time to keep waiting for it to be fixed.

    0
  • Mia Lahiji

    I am also having this issue!!!!

    0
  • Jess Boulcott

    I am also having this issue!

    0
  • Vanessa Godoy
    Community moderator

    Hi everyone,

    Thank you for sharing this. Rayyan is currently undergoing platform maintenance, which may affect uploads and imports. Our team is working to restore normal operation as soon as possible.

    Please try again later. If the issue continues, you can submit a request here so we can follow up with you by email: https://help.rayyan.ai/hc/en-us/requests/new

    Thanks on behalf of the Rayyan Community

    -2
  • Sarah Kirby

    How long has this issue been going on so we can decide whether to use another service provider?

    0
  • Roshae Postill

    When do you plan to resolve this? I have been having this issue all day and do not know whether I should just move to Endnote

    0
  • Ansam Bani Younes

    Could you please provide an estimated time needed to resolve this issue? I need to discuss my next steps, whether to wait some time or find another way to continue working. Please note that this is really important for my academic progress. 

    0
  • Vanessa Godoy
    Community moderator

    Hi everyone,

    Thank you for your patience. The issue has been resolved. If you still see any error, please do a hard refresh of the page with Ctrl + Shift + R (Cmd + Shift + R on Mac) and try again. If the issue continues, you can submit a request here so we can follow up with you by email: https://help.rayyan.ai/hc/en-us/requests/new

    Thanks on behalf of the Rayyan Community

    0

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