Vanessa Godoy

1. Community
2. Questions & Discussions
3. Unable to Import Any References into Rayyan

Hi Faisal, Thank you for sharing this. Our technical team is already looking into the issue, and we are in contact with you through your support request. Thanks on behalf of the Rayyan Community

• Vanessa Godoy
• October 28, 2026 16:56
• 0 votes

1. Community
2. Questions & Discussions
3. I have an issue with importing references

Hi Ahmed, Dương and Faisal, Thank you for sharing this. Our technical team is already looking into the “Unexpected error occurred while uploading 1 files” message. If you have submitted a request, ...

• Vanessa Godoy
• October 28, 2026 16:55
• 0 votes

1. Community
2. Questions & Discussions
3. Unable to view Articles been selected by second reviewer

Hi Thomas, With Blind Mode off, all team members can see each other’s decisions, labels, reasons and notes. To find references where reviewers disagree, you can use the Conflict filter in the Filte...

• Vanessa Godoy
• October 28, 2026 16:53
• 0 votes

1. Community
2. Questions & Discussions
3. PRISMA diagram with 3+ databases

Hi Jakob, In the PRISMA diagram, the number of databases and the results of each one are entered manually in the Main Options panel. Set the Databases field to Included, enter the number of databas...

• Vanessa Godoy
• Edited October 28, 2026 16:50
• 0 votes

1. Community
2. Questions & Discussions
3. can't reach my account why ?

Hi everyone, Thank you for sharing this. If you are unable to access your account, for example if you see an “ERR_CONNECTION_TIMED_OUT” message or a blank page after signing in, please submit a req...

• Vanessa Godoy
• October 28, 2026 16:49
• 0 votes

1. Community
2. Questions & Discussions
3. More Blind Options

Hi Nathan, Thank you so much for this suggestion, and for taking the time to share it! We've forwarded your feedback to our Product team for consideration. Please keep an eye on our updates for any...

• Vanessa Godoy
• September 16, 2026 17:24
• 0 votes

1. Community
2. Questions & Discussions
3. Removal of reasons in drop down menu

Hi Merryll-Anne, Reasons stay in the list as long as they're applied to at least one article, so to clear one out: turn Blind Mode off, set the filter to All Articles, select the reason under Exclu...

• Vanessa Godoy
• September 10, 2026 19:22
• 0 votes

1. Community
2. Questions & Discussions
3. How can reviewers know that an article has already been voted on without turning off blind mode?

Hi Sanaz, Great question! Here's how this works in Rayyan: Seeing if an article already has a decision (without breaking Blind Mode): With Blind Mode on, each reviewer only sees their own decisions...

• Vanessa Godoy
• September 10, 2026 19:12
• 0 votes

1. Community
2. Questions & Discussions
3. Customers in service industries in low- and middle-income countries

Hi Samuel, Thank you for reaching out via the community! For us to investigate this further and help you access the review, please submit a support ticket directly through our Help Center at https:...

• Vanessa Godoy
• June 22, 2026 22:43
• 0 votes

1. Community
2. Questions & Discussions
3. Unable to Import Any References into Rayyan

Hi everyone, Thank you for sharing this. Rayyan is currently undergoing platform maintenance, which may affect uploads and imports. Our team is working to restore normal operation as soon as possib...

• Vanessa Godoy
• November 05, 2026 16:41
• -2 votes