Under Individual plans, access is controlled through seats. A seat grants one named user a paid role in your reviews (Collaborator or Review Admin) and the features included in your plan. The first seat is always assigned to you as the subscription owner.
How seats work
- The subscription owner always occupies the first seat
- Collaborators and Review Admins each need a seat in your reviews. Any seat can be used for either role
- A seat applies across all reviews you own, so inviting the same member to multiple reviews uses only one seat
- Seats only apply to reviews you own. They do not extend to reviews owned by others
- Free Reviewers and Viewers can join your reviews without occupying a seat
Note For the number of seats included per plan and Reviewer/Viewer limits, see rayyan.ai/pricing.
Tracking your seats
Go to Administration from the profile dropdown to see all members across your reviews: their seat type (Premium or Free), status (Active or Revoked), and a running count of purchased, used, and available seats.
Note If you subscribed on the Rayyan website, you can reduce your number of seats at any time. The change takes effect at your next renewal, and there's no credit or refund for the time left in your current billing period.
How to reassign a seat
There are two ways to free a seat:
Option 1: Revoke globally
- Go to Administration and click Revoke next to the member. Their Premium seat is freed immediately across all reviews.
- Assign the freed seat to another member by inviting them to a paid role (Collaborator or Review Admin) or upgrading their existing role.
Important To restore a revoked member, a Premium seat must be available first. If all seats are occupied, change another paid member's role to Reviewer or Viewer to free a seat, then restore the member from the Revoked Members tab. To permanently remove a member from all reviews, use Remove. This cannot be undone.
Option 2: Change role per review
- Open each review where the member has a paid role and change their role to Reviewer in the Review Members table.
- Once downgraded across all reviews, the seat is freed and can be assigned to someone else.
Best practice Use Option 1 to revoke access across all reviews at once. Use Option 2 to keep the member in specific reviews as a Reviewer while freeing their seat for someone else.
Common issue Purchased a seat but can't invite someone to a paid role? The seat is likely still occupied. Check Administration. If all Premium seats are used, free one using either option above before inviting.