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I have an issue with importing references

Ahmed Elhadi

I am not able to import any file what so ever. I upload files in the supported formats, tried different files, small files, different databases, different browsers, different devises (desktop and the phone), different WiFi networks, tried uploading directly and through "My Library" option, deleted the website cache, tried different times during the day, different accounts, nothing works. it keeps telling me "Unexpected error occurred while uploading 1 files." i sent a ticket but no response, what should i do??????????????????? i am not able to do my work, please help.

5

Comments

10 comments

Date Votes
  • Official comment
    Vanessa Godoy
    Community moderator

    Hi Ahmed, Dương and Faisal,

    Thank you for sharing this. Our technical team is already looking into the “Unexpected error occurred while uploading 1 files” message.

    If you have submitted a request, please check your email, including the spam folder, and reply to our message so we can continue helping you. If you have not submitted one yet, you can do so here: https://help.rayyan.ai/hc/en-us/requests/new

    Thanks on behalf of the Rayyan Community

  • Dương Mai

    Similar problem but I haven't known how to fix it.

     

    1
  • Faisal Abusharkh
    • Edited

    Similar problem and i have been sent to them but no one answer until now 

    1
  • Ahmed Elhadi

    Rayyan team solved the problem guys, it works from my side, try again now, hope it's fixed from your side also.

    Thank you Rayyan team, we love you, you are the best.

    0
  • Louise Chadwick

    I have successfully imported references earlier in the week but now set up a new review and it keeps coming up with Network Error and "working offline" It isn't seeing any newer files in my folders as it is working offline. Can you help?

    1
  • Rafael Rios

    I am having the same problem. Can't upload any file, the same "working offline" error keeps coming up.

    1
  • (일반대학원 간호학과) 임휘수 
    I am experiencing the same issue. I attempted to upload a .txt file, but it failed to upload, with a message indicating that the file was not connected.
    0
  • Pamela Swan

    I was able to upload files a few weeks ago, but have been unable to upload any files this week. No trouble shooting has helped and I'm unable to continue in my review using Rayyan because of this issue. Please help resolve it!

    1
  • Vanessa Godoy
    Community moderator

    Hi everyone,

    Thank you for sharing this. Rayyan is currently undergoing platform maintenance, which may affect uploads and imports. Our team is working to restore normal operation as soon as possible.

    Please try again later. If the issue continues, you can submit a request here so we can follow up with you by email: https://help.rayyan.ai/hc/en-us/requests/new

    Thanks on behalf of the Rayyan Community

    0
  • Vanessa Godoy
    Community moderator

    Hi everyone,

    Thank you for your patience. The issue has been resolved. If you still see any error, please do a hard refresh of the page with Ctrl + Shift + R (Cmd + Shift + R on Mac) and try again. If the issue continues, you can submit a request here so we can follow up with you by email: https://help.rayyan.ai/hc/en-us/requests/new

    Thanks on behalf of the Rayyan Community

    0

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