can't reach my account why ?

Khouloud Benammar

• August 02, 2026 18:06

Dear Rayyan Community,

Is anyone else experiencing problems accessing their Rayyan account today? Whenever I try to log in, I receive the error message “ERR_CONNECTION_TIMED_OUT.”

My internet connection is working normally, so I am not sure whether the issue is with Rayyan or only with my account. Please let me know if you are experiencing the same problem.

Thank you.

1

• Official comment

  

  Vanessa Godoy

  Community moderator

  • October 28, 2026 16:49

  Hi everyone,

  Thank you for sharing this. If you are unable to access your account, for example if you see an “ERR_CONNECTION_TIMED_OUT” message or a blank page after signing in, please submit a request through our Help Center so our support team can assist you: https://help.rayyan.ai/hc/en-us/requests/new

  Please include the browser and operating system you use, and a screenshot if possible.

  Thanks on behalf of the Rayyan Community
• 

  Siying Li

  • August 11, 2026 14:23

  The problem I encountered is displayed in the screenshot. It seems there might be something wrong with the website.

  0
• 

  Jesse Ruwette

  • August 13, 2026 08:48

  Similar problem for me. Once I log in, the page is just blank and I cannot do anything. I've tried everything they listed on the support page incl. incognito window, erasing cookies, different browser etc.

  1
• 

  Ziaan Mushtaq

  • August 20, 2026 12:11
  • Edited

  i cannot access my account, whenever I log in the screen goes blank 

  0

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