Temporary internal error ppop-up

Kyle Fitzgerald

• June 29, 2022 16:15

We are getting "Temporary internal error. Retrying shortly... [Lung cancer_JBI RIS.txt]" as an error anytime we try to upload our 854 references about Lung Cancer to Rayyan. Can you help us???

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  Hadeel Faisal

  • July 04, 2022 18:07

  Hi Kyle, 

  I have created a ticket for this issue and I will follow up with you there. 

  Hadeel

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  Maryam Gbadamosi

  • July 11, 2022 08:40

   

  Keep getting SAML error message on login attempts. Unable to sign into our review. Please help resolve.

   

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  Mees van Zijverden

  • July 14, 2022 09:39

  Hi, Hadeel Faisal

  I have the same problem as Kyle. I tried to upload references both in RIS and Endnote export format but I it will only upload 350 references out of +-850 en then gives me this error. How do I resolve this? 

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  Hadeel Faisal

  • July 17, 2022 14:45

  Hi Maryam, 

  Please update the URL manually to https://rayyan.ai/reviews to see the home page. 

  Hadeel

   

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  Hadeel Faisal

  • July 17, 2022 14:48

  Hi Mees,

  Please refer to this article for more details on how to troubleshoot issues with imported files. 
  If that does not help, can you please send the file to support@rayyan.ai for inspection?

  Hadeel

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