Temporary internal error ppop-up
We are getting "Temporary internal error. Retrying shortly... [Lung cancer_JBI RIS.txt]" as an error anytime we try to upload our 854 references about Lung Cancer to Rayyan. Can you help us???
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Hi Kyle,
I have created a ticket for this issue and I will follow up with you there.
Hadeel
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Keep getting SAML error message on login attempts. Unable to sign into our review. Please help resolve.
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Hi, Hadeel Faisal
I have the same problem as Kyle. I tried to upload references both in RIS and Endnote export format but I it will only upload 350 references out of +-850 en then gives me this error. How do I resolve this?
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Hi Maryam,
Please update the URL manually to https://rayyan.ai/reviews to see the home page.
Hadeel
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Hi Mees,
Please refer to this article for more details on how to troubleshoot issues with imported files.
If that does not help, can you please send the file to support@rayyan.ai for inspection?Hadeel
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