Trouble loading reviews
HI after logging in website is not downloading the reviews. Kindly let me know how to trouble shoot this
This is to let you know that the problem you were facing was due to an old browser version that you were using. We have fixed the root cause and it should work on all your browsers now. We always recommend that you keep your browsers up to date to make sure all sites work as intended and to improve your internet security, as updates typically include security fixes. If you are still facing issues, please do not hesitate to contact us again.
Please clear the browser cache and try again, or use a private window. Does the issue persist?
Can you also please check your browser compatibility here: http://rayyan.ai/check?0
Dear Kavya & Feisal - i have the same problem, the reviews don't load - i have followed the advice above but it still doesn't work. Any other suggestions? Many thanks0
I also have the same problem. Just like Iza, I followed the advice but still keep facing the same problem. I would also appreciate other suggestions. Thanks!0
Hi Iza & Sara,
Which browser are you guys using? Can you please try a different browser (eg. Chrome or Firefox)?0
I tried with both, and it doesn't work with either0
Can you please attach a screenshot of the error message you are seeing while using a private window?0
This is what it shows:0
I am unable to reproduce this issue on my side. Do you mind sharing the errors that appear on your browser's console. To do so, please follow these steps in Chrome:
1- Open the Console by clicking on: F12 or Ctrl + Shift + J (Cmd + Option + J on Mac)
2- Click on Console tab
3- Go to https://rayyan.ai/users/sign_in
4- Sign in
Do you see any errors logged in the console?0
Hi I have exactly the same issue:
This is the list of errors in console: Any help appreciated.0
Iza, I had the exact same view after I logged in to Rayyan. I was able to solve the problem by updating my computer's software. Please, feel free to try it if your software is out of date.
And Hadeel, thank you for your suggestions even though my problem was solved the other way!0
Hi - i was also able to finally get around it by using Microsoft Edge (rather than Chrome or Firefox), thanks to the Hadeel suggestion!0
Mine appears to have self-resolved overnight :)0
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