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Left side bar does not show box with "Inclusion decisions"

Answered

Comments

9 comments

  • Hadeel Faisal

    Hi, 

    There is a software issue that we are working on resolving at the moment. We apologize for the inconvenience.

    1
  • Katariina Perkonoja

    I have the same issue and I'd really like to have it back as it is much easier to do the review by using those filters.

    0
  • Hadeel Faisal

    The issue is now resolved. Please try again and let us know if you still need help.

    0
  • Katariina Perkonoja

    Hi Hadeel, the problem was fixed for a while but now it seems that the section is missing again. I also keep getting a message: Error connecting to Rayyan. Please check your Internet connection. If the Internet is working well, then there are temporary issues blocking access to Rayyan servers. Please reload this page in a couple of minutes. If the problem persists contact us from the help button in the bottom right and mention this request number: cdd42ab5-5b0d-4e2f-9c1e-ff9ee333624e

    0
  • Michelle Zonneveld

    I can see the section again! Will let you know if this changes.

    0
  • Katariina Perkonoja

    Seems to work again...

    0
  • Daniel Ashmore

    Hi Rayyan team

    Today I seem to be having the same problem - no inclusion/ exclusion filter button on the left hand side - it literally just disappeared?

    Danny

    0
  • Hadeel Faisal

    Hi Daniel,

    Workbench facets can be moved and minimized. Please scroll down as the box might have been moved to the bottom. If you still can't find the box, please try refreshing the page.

    Best,

    0
  • Daniel Ashmore

    I'd tried logging in/ out and refreshing but it hadn't worked. But I've not used it for a few days and it seems to have corrected itself and back to normal. Thanks very much. 

    0

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