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Left side bar does not show box with "Inclusion decisions"

Answered
Michelle Zonneveld

For some reason the box with "Inclusion decisions" including which articles I've excluded, included and marked as "maybe" has disappeared. All other boxes are still there. Does anyone know how I can get it back?

3

Comments

20 comments

Date Votes
  • Official comment
    Bashar

    Great news! As an update, we want to let you know that the inclusion decision tab issue has been resolved. You should now be able to access it without any problems.

  • Katariina Perkonoja

    I have the same issue and I'd really like to have it back as it is much easier to do the review by using those filters.

    0
  • Hadeel Faisal

    Hi, 

    There is a software issue that we are working on resolving at the moment. We apologize for the inconvenience.

    1
  • Hadeel Faisal

    The issue is now resolved. Please try again and let us know if you still need help.

    0
  • Katariina Perkonoja
    • Edited

    Hi Hadeel, the problem was fixed for a while but now it seems that the section is missing again. I also keep getting a message: Error connecting to Rayyan. Please check your Internet connection. If the Internet is working well, then there are temporary issues blocking access to Rayyan servers. Please reload this page in a couple of minutes. If the problem persists contact us from the help button in the bottom right and mention this request number: cdd42ab5-5b0d-4e2f-9c1e-ff9ee333624e

    0
  • Michelle Zonneveld

    I can see the section again! Will let you know if this changes.

    0
  • Katariina Perkonoja

    Seems to work again...

    0
  • Daniel Ashmore

    Hi Rayyan team

    Today I seem to be having the same problem - no inclusion/ exclusion filter button on the left hand side - it literally just disappeared?

    Danny

    0
  • Hadeel Faisal

    Hi Daniel,

    Workbench facets can be moved and minimized. Please scroll down as the box might have been moved to the bottom. If you still can't find the box, please try refreshing the page.

    Best,

    0
  • Daniel Ashmore

    I'd tried logging in/ out and refreshing but it hadn't worked. But I've not used it for a few days and it seems to have corrected itself and back to normal. Thanks very much. 

    0
  • Christopher McClean

    Having this same problem. Hopefully it will be fixed tomorrow. 

    0
  • Maartje

    I'm currently having this issue as well.

    0
  • Annina

    I have the same problem right now as well. Hopefully it will be fixed soon, I need it to go on with my work.

    0
  • Katharina Agethen

    I'm having the same issue as well. Clearing the cache and the cookies or accessing the review page from a private window or incognito mode did not solve the problem

    0
  • Eric Lai

    I am having this issue as well. Does using a VPN affect it?

    0
  • Charbel

    I am having the same issue also!

    0
  • Smitha Mathew

    I am having the same problem

     

    0
  • Carolina C

    I'm having the same problem right now, I tried from three different browser and the problem remains

    0
  • Esezobor Egbor

    I am having the same challenge. the inclusion panel is showing on my mobile but has disappeared on my laptop. this is frustrating .

    0
  • Bashar

    Thank you for reaching out to us and bringing this issue to our attention. We understand the importance of the inclusion decision tab for your systematic review work and we apologize for any inconvenience this may have caused. We have notified our engineering team and they are actively working on a solution to restore the inclusion decision tab as soon as possible. We appreciate your patience and understanding while we work to resolve this issue.

    0

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