Exclusion reasons in app missing

Rolien Willmes

• August 31, 2023 18:18

I can't select all the exclusion reasons I added in the app. That makes it impossible to use the app for selection.

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• Official comment

  

  Robert

  • August 31, 2023 18:37
  • Edited

  The mobile app supports adding multiple exclusion reasons at the same time, removing them, and adding new ones. The app undergoes rigorous testing and we have tested this specific functionality.

  Please file a support ticket providing your operating system, device make and model, and any information about the problem you are experiencing, including the number of exclusion reasons you are trying to add or any other important details. 
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  Rolien Willmes

  • August 31, 2023 18:40

  I added the exclusion reasons in my browser, and I can see/use some of those in the app, but not all... When Im on my laptop again, I will make screen shots.

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• 

  Robert

  • August 31, 2023 19:25

  Thank you for the more detailed explanation. Please file a support ticket with the screenshots and the Rayyan Support team will respond. 

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