Lost the ability to filter for included/excluded articles
Answered
Hi,
For some reason the box on the left hand side of the page where you can filter for included or excluded articles is missing. I've read similar posts about this in the past but no amount of refreshing is fixing this. I've also tried using different web browsers and deleting my cache but that hasn't changed anything either.
Am I missing something or is this a problem with Rayyan that needs to be fixed?
-
Official comment
This issue has been resolved. Thank you to everyone for reporting your experience.
-
Hi,
The same problem happened for me.
0 -
I am facing a similar problem. How can I fix it ?
0 -
I'm having the same problem. Do you know what to do? I log in several times, refresh constantly and even try a VPN or other Internet connection. Nothing solve it
0 -
I have the same problem, is something happened with rayyan? I thought it caused by me taking the blind off, but no, and I thought maybe I accidentally deleted it, but no, can someone able to reach out to rayyan team please? Is it automatically disappear when we reaching the end of review?
0 -
did anyone find a solution
0 -
Would be helpful if anyone found a solution and could share
0 -
The solution is to contact Rayyan help and send a ticket, as far as I know this kinda problem couldnt be solved by user, it comes from Rayyan server
0 -
Same problem here and not able to fix it. Contacted the support center and received a message that it could be up to 14 days before I can expect a response.
0 -
Dorothee how do you enter in contact whit the support center?
1 -
@Leticia: Via the help button on the bottom right of the page. In the chat it gives the option to "get in touch"
0 -
Thankyou Dorothee I'll send them a message too :)
0 -
Same problem.
0 -
Thank you for reaching out to us and bringing this issue to our attention. We understand the importance of the inclusion decision tab for your systematic review work and we apologize for any inconvenience this may have caused. We have notified our engineering team and they are actively working on a solution to restore the inclusion decision tab as soon as possible. We appreciate your patience and understanding while we work to resolve this issue.
0 -
Its back working for me now. Hope that's also the case for the rest of you.
1 -
It works now! Big big thank you, will update here if there's any news
1 -
It's back! Tank you Rayyan's staff.
1
Please sign in to leave a comment.
Comments
17 comments